Terms & Conditions

In these Terms and Conditions, 'we', 'us' and 'our' refer to KENDY STORE (kendystores.com). 'You' and 'your' refer to the user of our website and/or the customer who makes a purchase.

To make a purchase, you must be at least 18 years old and have a valid email address. You can place an order as a guest or create an account. We currently accept manual bank transfers (EFT) as a payment method. Card payments will be available soon. All prices are in South African Rand (ZAR) and include delivery costs.

We strive to provide accurate product information, but sometimes errors may occur. We reserve the right to correct any errors or inaccuracies at any time. Product images and descriptions are for illustrative purposes only and may not exactly match the product you receive.

We use a dropshipping model, where products are shipped directly from our suppliers' warehouses to you. Standard shipping to South Africa typically takes 10-25 business days, but may vary depending on the supplier and customs clearance. Order processing usually takes 1-3 business days. You will receive tracking information once your order has shipped. Please note that customs duties may apply under SARS rules, and you will be responsible for paying these duties.

We offer a buyer protection policy, which allows you to claim a refund or replacement if your item is not received or not as described. Claims must be made within 15 days of delivery. Please contact us at hello@kendystores.com to initiate the claims process. Refunds will be processed in the original payment method.

We do not provide any warranties for the products sold on our website. However, we will pass on any manufacturer warranties to you. We are not liable for any damages or losses arising from the use of our products or website, except to the extent required by law.

All content on our website, including text, images, and trademarks, is our property or the property of our suppliers. You may not reproduce, distribute, or use this content without our prior written consent.

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms and Conditions will be resolved through the South African courts.

We reserve the right to change these Terms and Conditions at any time. Changes will be effective immediately and will apply to all orders made after the date of change. Please check this page regularly for updates.

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@kendystores.com.