Refund Policy

Refunds are only eligible for items that are not received or not as described. If you have received an item that does not match the product description or is not what you ordered, please contact us within 15 days of delivery. We will work with you to resolve the issue and provide a refund or replacement, as applicable.

To initiate a refund, please contact us at hello@kendystores.com with your order number and a detailed description of the issue. We will review your claim and respond within 3-5 business days. If your claim is approved, we will provide a refund via the original payment method. Please note that refunds may take up to 10 business days to process.

Refunds are typically processed within 10 business days of receiving a valid claim. However, please note that refunds may take longer to process during peak periods or due to unforeseen circumstances.

The refund amount will be the full purchase price of the item, including any delivery costs. Please note that we do not refund any additional costs incurred by the customer, such as customs duties or taxes.

Please note that customs duties and taxes are not included in the refund amount. These costs are the responsibility of the customer and are non-refundable.

KENDY STORE is committed to providing our customers with buyer protection. If you do not receive your item or it is not as described, you can claim a refund or replacement within 15 days of delivery.

• Items that are damaged or altered by the customer are not eligible for refunds.
• Items that are not in their original condition or packaging are not eligible for refunds.
• Items that are not reported as damaged or not as described within 15 days of delivery are not eligible for refunds.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at hello@kendystores.com. We are committed to providing our customers with the best possible service and support.