Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging intact. Please note that we do not accept returns or exchanges for items that have been worn, altered, or damaged in any way.

We also do not accept returns or exchanges for items that are not as described or not received, as these issues are covered under the buyer protection policy offered by our suppliers.

Our suppliers offer a buyer protection policy that allows you to claim a refund or replacement for items that are not as described or not received. Please contact us at hello@kendystores.com to initiate a claim. Claims must be made within 15 days of delivery.

Please note that the buyer protection policy is offered by our suppliers and not by KENDY STORE. We will assist you in the claims process, but the final decision on the claim is made by the supplier.

To initiate a return or exchange, please contact us at hello@kendystores.com with your order number, reason for return or exchange, and a clear photo of the item. We will provide you with a return merchandise authorization (RMA) number and instructions on how to proceed.

Please note that returns and exchanges are subject to the supplier's approval and may take several days to process.

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping a record of the tracking number, as we are not responsible for lost or damaged returns.

Refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be made in the original payment method. Please note that refunds may take several days to reflect in your account.

Exchanges are subject to availability of the item. If the item is not available, a refund will be processed instead. Please note that exchanges may take longer to process than refunds.

Returns and exchanges must be initiated within 7 days of delivery. Please note that this timeframe may vary depending on the supplier's policies.

Please note that some items may not be eligible for returns or exchanges, such as final sale items or items that are not returnable due to hygiene reasons. These exceptions will be clearly indicated on the product page.