Shipping & Delivery

We use a dropshipping method, where products are shipped directly from our international suppliers' warehouses to your doorstep. Our suppliers are located in various countries, primarily China, and use standard shipping methods to deliver products to our customers in South Africa.

The estimated delivery time for standard shipping to South Africa is 10-25 business days. Please note that this timeframe may vary due to factors such as customs clearance and weather conditions. Order processing typically takes 1-3 business days, and you will receive a shipping confirmation email with tracking information once your order has been processed.

You will receive tracking information via email once your order has been shipped. You can use this information to track the status of your delivery. Please note that tracking information may not be available for all shipments, and delivery times may vary.

We deliver to all areas in South Africa. However, please note that delivery to remote or rural areas may take longer than usual.

As the recipient, you are responsible for paying any customs duties or taxes that may be applicable to your order. These charges are determined by the South African Revenue Service (SARS) and are not included in the product price. We recommend checking with SARS for more information on customs duties and taxes.

If you encounter any issues with your delivery, such as a missing or damaged item, please contact us at hello@kendystores.com. We will work with our suppliers to resolve the issue as quickly as possible.

If a delivery attempt is unsuccessful, the courier may leave a notice with instructions on how to collect your parcel. If the parcel is not collected within the specified timeframe, it may be returned to the supplier, and you may be liable for any additional shipping costs.

If you need to change your delivery address, please contact us at hello@kendystores.com as soon as possible. We will do our best to accommodate changes to your delivery address, but please note that we may not be able to make changes once your order has been processed.