Frequently Asked Questions

To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. You can checkout as a guest or create an account. Follow the prompts to complete your order.

We currently accept manual bank transfer (EFT) payments. Please note that we are working on adding card payment options soon. We will notify our customers once this option is available.

Order processing typically takes 1-3 business days. This timeframe may vary during peak periods or due to unforeseen circumstances.

Shipping times vary depending on the supplier and destination. For standard shipping, please allow 10-25 business days for delivery to South Africa. You will receive tracking information once your order has shipped.

As the recipient, you are responsible for any customs duties or taxes that may be incurred. These fees are determined by the South African Revenue Service (SARS) and are not included in the price of your order.

Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your order on the supplier's website or through a tracking service.

If your order is lost or damaged during shipping, please contact us at hello@kendystores.com and we will assist you in resolving the issue. You may be eligible for a replacement or refund under our supplier's buyer protection policy.

If you receive an item that is not as described or is defective, you may be eligible for a return or exchange under our supplier's buyer protection policy. Please contact us at hello@kendystores.com within 15 days of delivery to initiate the process.

If you receive a defective or incorrect item, please contact us at hello@kendystores.com within 15 days of delivery. We will assist you in resolving the issue and may provide a replacement or refund under our supplier's buyer protection policy.

We strive to keep our product availability up to date. However, due to the nature of our dropshipping model, stock levels may vary. If an item is out of stock, we will notify you and provide a refund or alternative options.

We do not offer any warranties or guarantees beyond what is provided by our suppliers. However, we are committed to providing high-quality products and excellent customer service.

To create an account, simply click on the 'Create Account' link at the top of our website and follow the prompts. Having an account allows you to save your information for future orders and track your order history.

If you have a question or concern about your order, please contact us at hello@kendystores.com and we will respond as soon as possible. We are committed to providing excellent customer service and resolving any issues promptly.